We offer FREE UK Mainland Delivery providing our customers with professional reliable services.    tick

 

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Delivery estimates are between 4-10 working days. This is due to the personal service we provide ensuring our customers are satisfied and not just left with a box to assemble the product themselves. This is for only LARGE equipment such as Medium Scooters, Large Scooters and Power Chairs. Other items will be delivered pre-assembled direct from the workshop.

 

                                                                                                                                 

                                                                                                   Returning Online Products

We hope you're happy with every purchase you make with Brighter Future but if this is the case we hope to make the returns process as simple as possible. You have the right to return your order within 14 calendar days of receiving the goods.

After this period, we cannot accept any returns. To cancel your order, you must contact us via telephone to notify us of your decision to return. Below are our full details if you need to contact us for another reason. Telephone: 01695 724361 E-mail. sales@bfworkshop.com Postal Address: Brighter Future Workshop Limited 20 Greenhey Place. Skelmersdale WN8 9SA

We're happy for you to unpack the item and inspect it properly. However, if you’ve used or installed it we will only make a partial refund to cover the loss in value of the product. This could be up to 50% of the price of the item. If on return of the goods, whether by post, self-delivery or courier, we find that necessary packaging is missing then we reserve the right to charge an £80 fee to repackage the product(s). Unfortunately, we cannot accept returns on product(s), or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products.

A refund can only be given if the product(s) arrives faulty, damaged or incorrect. For incontinence products a refund can only be granted if you haven't opened the outer packaging/wrapping. You can return the product(s) to one of our showrooms within 30 days of original delivery to receive a full refund (excluding delivery charge). This excludes items purchased through the showroom whereby a credit note will be issued. The customer is responsible for the cost of returning the product or item at cost of carriage.

 

                                                                                                                             Damage on Delivery

Goods damaged in transit must be reported immediately by signing the delivery note 'Damaged on Arrival'. You MUST inform Brighter Future Workshop Limited as soon as possible on the SAME DAY as delivery/receipt of the goods that damage has been made. Any damaged goods must be retained by the buyer for any inspection. If the delivery note is signed without the comment ‘Damaged On Arrival’ the seller cannot be held responsible for damages. Customers may be requested to supply photos of the damage sustained in delivery and dispatch.

Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item. Find out more about your rights as a buyer and exceptions.

 
 
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 The White Glove Delivery Service

that is included with all our mobility scooters gives you the best possible experience when recieving your new scooter.

Benefits include:

 - You will be contacted to arrange a delivery time to suit you.

- Your equipment will be assembled and adjusted at the arranged time and place.

  - You will be shown how to use and maintain your new scooter or powerchair.

     -When you are happy, your new equipment will be signed over to you

- All unwanted equipment and packaging will be taken away.

 
 
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Non electrical items will be delivered via Parcel Force another trusted courier we use.

 Parcels are tracked and delivered efficiently.

 

 
 

For any additional advice, please call us on 01695 724 361 or email us to: sales@bfworkshop.com